Shipping policy
Standard Delivery Options
We have three simple options:
1. Kerbside Courier Delivery (Boxed) - 3 to 5 working days.
2. Express Kerbside Courier Delivery (Boxed) - 2 working days.
3. Full Installation Service - 1 to 2 week lead-time.
All delivery and installation charges are based on total order value.
All courier delivery charges (boxed) & installation charges cover delivery to England / Wales Mainland and Southern Scotland locations only. If you are outside of this area please see 'Scottish Highlands, Islands, EU & The Rest of the World' below.
We will always try to honour the same pricing for Northern Ireland, Northern Scotland / & Islands wherever possible but please get in touch to double check before placing an order as surcharges may apply.
Kerbside Courier Delivery (Boxed):
Kerbside Courier Delivery (Boxed) will be a kerbside courier drop only (unless otherwise stated), the courier will not be able to enter your property and you will be responsible for moving, relocating and installing the goods. Please check the size and weight of your item before selecting this service as you may need to arrange help to move the items once they are delivered.
Most new items are delivered flat packed and will require some assembly (where applicable).
Full Installation Service:
Most small items do not require any assembly so this service is only available for orders over £499.
Full delivery & installation service, with this service, our highly trained and fully insured engineers will install your order into a designated space. All of the items will be checked once they have been installed to ensure that they are ready to use.
Where installation is available, you will have the option to select either ground floor or 1st floor / basement. We expect to encounter steps, single doors and other restrictions within the pre-set prices. However, if you are concerned that an item may not fit into your intended space, if there are any unusual restrictions or hazards that may affect our ability to install the items for you, please get in touch prior to placing your order as this may incur an additional surcharge.
Prior to any installations, you may be required to fill in a site survey document containing all the information relating to the delivery. Photos may also be required of the route the installation team will need to take to install the equipment.
Once we have your order, the installation team will contact you to arrange a suitable day for delivery. We are typically able to offer a 3 hour window for the delivery and installation once a day is agreed. All installations will be completed Monday - Friday only within the standard pricing.
Due to the size of some delivery vehicles, UK Gym Equipment Ltd or any couriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging / low trees / shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. UK Gym Equipment Ltd will not accept any claims for compensation arising from non / failed / refused delivery of any item where the couriers or we were not made aware of any points regarding access restrictions. If the item is refused / cancelled due to these restrictions, the customer is liable for all courier charges.
If you are unsure how your items will arrive or have any other queries regarding delivery, please contact the sales team and we’ll be happy to help.
Please note: The standard installation price excludes all flooring products. If you would like us to install your new flooring, please get in touch prior to purchase and we'll be happy to provide a quote.
Scottish Highlands, Islands, EU & Rest of the World (Including Northern Ireland)
All of the delivery information above relates to England / Wales Mainland and Southern Scotland locations only. We can ship worldwide but if you do require shipping to another destination, please contact the sales team prior to placing an order for a quote. If you are in Scotland and you're not sure if your area is covered, please get in touch prior to placing your order and we'll confirm the availability & cost for you. We try to be as flexible & supportive as possible for Highlands & Islands addresses but unfortunately deliveries to these locations do tend to incur extra costs.